Shipping and Returns Policy at True Boutique

Yes, True Boutique offers free shipping on Canadian orders over $200. With clothing priced from $20 to $300, accessories from $10 to $250, shoes from $30 to $200, and home and lifestyle goods from $5 to $100, reaching that threshold is quite manageable. Orders under $200 will have a shipping cost applied at checkout based on your location within Canada.

To qualify for a return, items must be unworn, in their original condition, and have all original tags still attached. This applies to all clothing categories, including brands such as Silver Jeans, ZSupply, and Vero Moda. Items that show signs of wear or have had tags removed may not be accepted. Our team can walk you through the process before you send anything back.

Yes, exchanges are available subject to inventory availability. Our exchange process is handled personally by our team, consistent with the relational retail approach that defines True Boutique. Because our inventory is curated and synced directly with our Lightspeed point-of-sale system, stock levels can change, so reaching out promptly after receiving your order gives you the best chance of securing the size or style you need.

Once your order is placed, our team processes it through our Lightspeed inventory system. Please allow a processing window before your order is dispatched. Inventory on the site reflects real-time stock from our Belmont Market location in Langford, BC. If you are shopping from a nearby community such as Colwood, Sooke, or View Royal, you may also have the option to arrange in-store pickup, which can be faster than waiting for delivery.

Gift returns and exchanges are handled on a case-by-case basis by our team. True Boutique carries a curated selection of home and lifestyle goods, accessories, and clothing that make popular gifts, and we understand that sizing or personal taste can sometimes mean a swap is needed. Items must be in their original, unworn condition with tags attached. For gift card purchases, online redemption mechanics are still being finalized, so checking with our team at the time of the gift purchase is the best way to set expectations.

At this time, True Boutique's confirmed shipping information covers Canadian orders, including communities across the Westshore region such as Langford, Colwood, Sooke, Metchosin, and View Royal, as well as broader Canadian destinations. International shipping availability is not confirmed in our current policy. If you are located outside Canada and are interested in a specific item, we recommend checking with our team for the most up-to-date information.

True Boutique's loyalty rewards program gives you 1 point for every $1 spent, and 300 points earns a $10 credit. If you return an item for a refund, the points earned on that purchase would typically be adjusted accordingly. For exchanges where you swap one item for another of equal or greater value, your points balance is less likely to be affected. For specific scenarios involving partial returns or reward redemptions, our team can walk you through how your account will be handled on a case-by-case basis.